Honest hotel software reviews from 6 working European hoteliers.https://6hoteliers.com/https://6hoteliers.com/housekeeping/actabl-review/https://6hoteliers.com/housekeeping/actabl-review/Actabl is a private equity roll-up of four separate hotel tech companies, headquartered in Florida, backed by a PE firm managing $18.8 billion. The labour management tools are strong. Everything else is a sovereignty and integration problem dressed up in enterprise marketing.Wed, 04 Mar 2026 00:00:00 GMThttps://6hoteliers.com/property-management/amenitiz-review/https://6hoteliers.com/property-management/amenitiz-review/A PMS that publishes its pricing, charges no commission, and starts at €39/month. I checked the maths. Then I checked whether you actually get a PMS for that.Wed, 04 Mar 2026 00:00:00 GMThttps://6hoteliers.com/property-management/apaleo-review/https://6hoteliers.com/property-management/apaleo-review/A PMS with a public API, a developer sandbox, and no proprietary UI requirement. I opened the docs before the marketing page. For once, I wasn't disappointed.Wed, 04 Mar 2026 00:00:00 GMThttps://6hoteliers.com/housekeeping/breezeway-review/https://6hoteliers.com/housekeeping/breezeway-review/A colleague recommended Breezeway for housekeeping. The scheduling works, the mobile app is decent, but the whole product thinks in vacation rentals, not hotel rooms. My staff could use it, but they shouldn't have to.Wed, 04 Mar 2026 00:00:00 GMThttps://6hoteliers.com/property-management/clock-pms-review/https://6hoteliers.com/property-management/clock-pms-review/Every subscription is a vote. Clock has been building hotel software since 1994 without taking venture capital. In a market where your PMS vendor might get acquired next quarter, that counts for something.Wed, 04 Mar 2026 00:00:00 GMThttps://6hoteliers.com/property-management/cloudbeds-review/https://6hoteliers.com/property-management/cloudbeds-review/Cloudbeds has raised $245 million and SoftBank is involved. I wanted to know what that buys an 80-room city hotel that could use the money elsewhere.Wed, 04 Mar 2026 00:00:00 GMThttps://6hoteliers.com/housekeeping/flexkeeping-review/https://6hoteliers.com/housekeeping/flexkeeping-review/Flexkeeping does housekeeping operations well and the ROI numbers from large groups are hard to argue with. But the Mews acquisition changes the calculus for anyone not on Mews, and the absence of public API documentation tells me something about where this product is heading.Wed, 04 Mar 2026 00:00:00 GMThttps://6hoteliers.com/property-management/guestline-review/https://6hoteliers.com/property-management/guestline-review/Guestline has been the default PMS for British independents for years. Then the Access Group bought it. I wanted to know whether the product survived the acquisition.Wed, 04 Mar 2026 00:00:00 GMThttps://6hoteliers.com/housekeeping/hoxell-review/https://6hoteliers.com/housekeeping/hoxell-review/Hoxell is Swiss, built by a real hotelier, and keeps your data under European law. I read the DPA before I looked at the room status dashboard. Here's what I found.Wed, 04 Mar 2026 00:00:00 GMThttps://6hoteliers.com/housekeeping/hotelkit-review/https://6hoteliers.com/housekeeping/hotelkit-review/Hotelkit was built in Salzburg by a hotelier who got frustrated running his own 50-room property. Bootstrapped, Austrian-owned, 4,000+ hotels. I tested it across my three Austrian properties. The sovereignty story is real. So are the weak spots.Wed, 04 Mar 2026 00:00:00 GMThttps://6hoteliers.com/property-management/mews-review/https://6hoteliers.com/property-management/mews-review/Mews processes over $10 billion in payments for its hotels. I wanted to know what that means for where your guest data ends up.Wed, 04 Mar 2026 00:00:00 GMThttps://6hoteliers.com/property-management/noovy-review/https://6hoteliers.com/property-management/noovy-review/A PMS that costs less per room than a coffee. I wanted to know what you give up for that price, and whether my staff would notice.Wed, 04 Mar 2026 00:00:00 GMThttps://6hoteliers.com/housekeeping/optii-review/https://6hoteliers.com/housekeeping/optii-review/Optii claims its AI route optimisation can cut housekeeping labour costs by 18%. I tested it at my 80-room Amsterdam property with a spreadsheet in one hand and a stopwatch in the other.Wed, 04 Mar 2026 00:00:00 GMThttps://6hoteliers.com/housekeeping/roomchecking-review/https://6hoteliers.com/housekeeping/roomchecking-review/I tested RoomChecking across my three English properties because the flexibility promise sounded right for multi-property operations. Some of that promise held up. Some of it didn't survive contact with a Tuesday morning housekeeping briefing.Wed, 04 Mar 2026 00:00:00 GMThttps://6hoteliers.com/property-management/roomraccoon-review/https://6hoteliers.com/property-management/roomraccoon-review/I gave Nikos the login on his second day. By lunch he was making reservations. That's the test, and RoomRaccoon passed it.Wed, 04 Mar 2026 00:00:00 GMThttps://6hoteliers.com/housekeeping/sweeply-review/https://6hoteliers.com/housekeeping/sweeply-review/I handed Sweeply to Nikos and Katerina and watched. The colour-coded boards made sense to both of them inside twenty minutes. But the reporting left me wanting, and I still don't know many small hotels using it.Wed, 04 Mar 2026 00:00:00 GMThttps://6hoteliers.com/insights/ai-providers-privacy-problem/https://6hoteliers.com/insights/ai-providers-privacy-problem/We checked the sub-processor lists and privacy policies of all ten guest communication tools we've reviewed. Nearly every one routes guest conversations through OpenAI in San Francisco. Most hoteliers have no idea.Wed, 04 Mar 2026 00:00:00 GMThttps://6hoteliers.com/insights/hotel-tech-report-trust-problem/https://6hoteliers.com/insights/hotel-tech-report-trust-problem/HTR used to be a useful place to read what other hoteliers thought about software. Then it became a sales platform dressed as a review site. It died somewhere in 2025 and nobody said it out loud.Tue, 06 Jan 2026 00:00:00 GMThttps://6hoteliers.com/guest-communication/askng-review/https://6hoteliers.com/guest-communication/askng-review/askng.it has a free tier, which is unusual in hotel communication software. After testing it, I understand why it's free. For a 10-room guesthouse dipping a toe into WhatsApp, maybe. For anything more, the maths doesn't work.Thu, 16 Oct 2025 00:00:00 GMThttps://6hoteliers.com/guest-communication/canary-review/https://6hoteliers.com/guest-communication/canary-review/Canary Technologies has raised $175 million, built a strong guest management platform, and is now eyeing Europe. The product is good. The question is whether European hotels should care.Wed, 27 Aug 2025 00:00:00 GMThttps://6hoteliers.com/guest-communication/likemagic-review/https://6hoteliers.com/guest-communication/likemagic-review/After Duve made me say 'oh no' out loud, I went looking for something my seasonal staff could learn before the first guest arrived. LIKE MAGIC came close. Not all the way, but close.Tue, 10 Jun 2025 00:00:00 GMThttps://6hoteliers.com/guest-communication/runnr-review/https://6hoteliers.com/guest-communication/runnr-review/Runnr.ai built their product around WhatsApp from day one instead of adding it later. The difference is visible in the API design, the message flow, and the integration quality. It's what I wished Quicktext had done.Tue, 28 Jan 2025 00:00:00 GMThttps://6hoteliers.com/guest-communication/chatlyn-review/https://6hoteliers.com/guest-communication/chatlyn-review/chatlyn is Austrian, EU-hosted, and does omnichannel messaging with a privacy posture that holds up under scrutiny. The product is young, and it shows in places. But the foundations are right.Tue, 03 Sep 2024 00:00:00 GMThttps://6hoteliers.com/guest-communication/hijiffy-review/https://6hoteliers.com/guest-communication/hijiffy-review/I didn't think my smallest property, a 45-room boutique in the Cotswolds, was the right place to trial an AI chatbot on WhatsApp. Three months later, my front desk staff disagree with me less often than they used to, which is how I know it's working.Mon, 18 Mar 2024 00:00:00 GMThttps://6hoteliers.com/guest-communication/akia-review/https://6hoteliers.com/guest-communication/akia-review/Akia's AI chatbot is the best I've tested in hotel messaging. It also means your guest passport data lives on American servers under American law. The technology has improved since my last review. My position hasn't.Tue, 09 Jan 2024 00:00:00 GMThttps://6hoteliers.com/guest-communication/bookboost-review/https://6hoteliers.com/guest-communication/bookboost-review/I reviewed Bookboost previously and liked the data handling. Coming back to it, the privacy fundamentals haven't slipped, and the WhatsApp integration has turned it into a proper messaging platform.Sun, 05 Nov 2023 00:00:00 GMThttps://6hoteliers.com/guest-communication/quicktext-review/https://6hoteliers.com/guest-communication/quicktext-review/Quicktext's chatbot still converts direct bookings and still handles multilingual queries well. They've added WhatsApp and a new brand name. Neither fixes the integration problems I flagged previously.Fri, 14 Apr 2023 00:00:00 GMThttps://6hoteliers.com/guest-communication/duve-review/https://6hoteliers.com/guest-communication/duve-review/A second season with Duve and the rating goes up. WhatsApp changed everything for how we talk to guests, and Katerina can now train new hires on it herself. Still not simple, but no longer unmanageable.Fri, 22 Jul 2022 00:00:00 GMThttps://6hoteliers.com/insights/why-we-started/https://6hoteliers.com/insights/why-we-started/Hotel software reviews are written by people who've never worked a night shift. They're funded by the vendors being reviewed. We thought we could do better.Tue, 15 Sep 2015 00:00:00 GMT