Elena

My family has run a coastal resort in Greece for two generations. My grandmother started it, my mother expanded it, and I'm the one who has to make the technology work. Every April I hire new staff, some of whom have never touched hotel software. They get two days before the guests arrive. I test everything by handing it to the newest person on the team and watching. If they look confused, the software has a problem, not my staff.

My summer staff has 48 hours to learn everything. Your software gets 20 minutes of that.