Guestline vs Mews
Factual side-by-side, not editorial. Both tools have been tested at a working European hotel. For opinions, read the individual reviews linked below.
The short version
On our hands-on ratings, Mews takes it overall, 8/10 against 7/10.
Guestline is built for UK and Irish independents wanting strong distribution and channel management. Mews is built for mid-size independents and lifestyle hotels wanting a modern cloud PMS with integrated payments.
| Guestline | Mews | |
|---|---|---|
| Our rating | 7/10 | 8/10 |
| Pricing | Custom pricing, requires sales call | From ~€300/month, tiered plans (Essentials, Advanced, Enterprise) |
| Best for | UK and Irish independents wanting strong distribution and channel management | Mid-size independents and lifestyle hotels wanting a modern cloud PMS with integrated payments |
| HQ | UK (Shrewsbury) | Netherlands (Amsterdam) |
| Founded | 1991 | 2012 |
| Reviewed by | james | anna |
What each one costs
Guestline pricing
- Custom quote Sales call required
- There is no published pricing and no tier grid. What you pay comes out of a negotiation, which is the whole problem. I know what I pay, and I know roughly what two colleagues pay, and the numbers differ enough that I suspect the figure has more to do with negotiating skill than with property size.
I still don't know what Guestline costs a new customer in 2026, and I've used it for four years. The lack of published pricing was a red flag before the Access Group acquisition and it's more of one now, because new ownership often means new pricing, and opaque pricing makes it easier to raise rates without anyone outside the room noticing. If you're evaluating Guestline, get quotes from at least two other PMS vendors first so you have something to hold it against. Don't negotiate in the dark.
Mews pricing
- Essentials From around €300/month
- The entry tier, and the one where shorter contract terms are available. Elena pays at the lower end of the range for her 30-room property and considers it reasonable value.
- Advanced Scales with rooms and features
- The mid tier. Pricing assumes a two-year agreement, which is the part I'd want you to read carefully before signing.
- Enterprise Quote only
- For larger portfolios, with pricing shaped by room count, payment processing volume and add-ons. Also assumes the two-year term.
Transparency here is mixed rather than bad. The tier structure and starting prices are on the website, which I appreciate, but the figure for your specific property still needs a sales conversation because it depends on rooms, payment volume and add-ons. My real objection is the contract. Two years is a long time to commit to a vendor before you've seen how they handle a major incident, or how support holds up once onboarding hands you to the general queue. Two-year terms are common in this category, but cloud-native competitors like RoomRaccoon bill monthly without locking you in. If Mews is confident the product retains customers on merit, the contract shouldn't need to do the retaining.
Prices as last verified during each review. Hotel software pricing moves, and per-room rates behave very differently at 20 rooms and at 200, so run the arithmetic at your own room count. Full detail on Guestline pricing and Mews pricing.
Common questions
Which is better, Guestline or Mews?
On our ratings Mews scores 8/10 against Guestline at 7/10. But the better tool is the one that fits your property, so read both reviews before you decide.
How much do Guestline and Mews cost?
Guestline: Custom pricing, requires sales call
Mews: From ~€300/month, tiered plans (Essentials, Advanced, Enterprise)
Read the full reviews
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Guestline
Guestline has been the default PMS for British independents for years. Then the Access Group bought it. I wanted to know whether the product survived the acquisition.
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Mews
Mews processes over $10 billion in payments for its hotels. I wanted to know what that means for where your guest data ends up.