SuitePad pricing

A fixed monthly fee that bundles the tablets (bought outright or leased into the fee), the software, installation by their team, training and support. There is no published per-room figure, so the real number for your property only appears after a sales call.

SuitePad owns and maintains the hardware, charges nothing upfront, and takes a share of the revenue the tablets generate, with an annual cost ceiling agreed in advance. It is the model I used for my nine-week pilot, and it shifts the hardware risk off the hotel.

How much does SuitePad cost?

SuitePad does not publish per-room pricing. The only public figure is a subscription that starts at around $450 a month; everything beyond that is quote-only, behind a sales call. Even after the call I could not get a clean per-room number, a revenue-share percentage, or a contract length for my 80-room hotel.

Is SuitePad worth the cost, and what is the ROI?

It depends entirely on how long your guests stay in the room. At my short-stay city hotel I attributed roughly two euros of ancillary revenue per occupied room-night to the tablet, and only about a third of that was truly incremental; the rest would have happened by phone anyway. At a resort or spa hotel with week-long stays and a richer service menu, the same product earns far more.

Do you have to buy the SuitePad tablets?

Not necessarily. On the subscription model the tablets can be bought outright or leased into the monthly fee. On the performance model SuitePad owns the hardware and maintains it, so there is nothing to purchase upfront. Either way it is a fleet of screens to charge, clean, update and insure, an operational cost your spreadsheet should include.

Why is there no public SuitePad price per room?

Because it is a hardware company with real installation costs, and the price really does vary by room count, stay pattern and food and beverage setup. That is the charitable reading. The practical effect is that you cannot compare SuitePad against a messaging tool on a spreadsheet without sitting through a call first, which I marked the product down for.