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Akia vs chatlyn

Factual side-by-side, not editorial. Both tools have been tested at a working European hotel. For opinions, read the individual reviews linked below.

The short version

On our hands-on ratings, chatlyn takes it overall, 7/10 against 5/10.

Akia is built for US hotels wanting AI-driven guest messaging. chatlyn is built for european hotels wanting privacy-first omnichannel messaging.

Akia chatlyn
Our rating 5/10 7/10
Pricing Quote only since 2026. Basic, Pro and Max tiers listed without prices; the former $5/room/month is no longer published Quote only since 2026. Was flat tiers ~€61-311/month; now a per-room quote plus a per-property setup fee, WhatsApp usage on top
Best for US hotels wanting AI-driven guest messaging European hotels wanting privacy-first omnichannel messaging
HQ United States (San Francisco) Austria (Vienna)
Founded 2019 2022
Reviewed by marc anna

What each one costs

Akia pricing

Basic Quote only
Tier exists with a feature list and usage limits attached, but no price, no currency and no billing terms. Ends at talk to sales.
Pro Quote only
Same again: the features are visible, the cost is not.
Max Quote only
Top tier, also quote only. Every route out of the pricing page goes to sales or a demo booking.

Akia has stopped publishing the per-room rate our review recorded. The $5 per room per month figure is gone from the pricing page, replaced by three named tiers with their features intact and their prices removed. The tier structure is genuinely useful, so you can still work out what you would be buying. You just cannot work out what it costs, which for a tool whose appeal to smaller American properties rested on an affordable per-room price is a strange thing to take away.

chatlyn pricing

Per-room platform fee Quote only
Calculated per room across every property in the agreement, with the per-room rate falling as the portfolio grows. You reach it through a calculator that wants your room count and PMS, or by ringing Vienna. Until 2026 this was a published flat tier grid.
Setup fee One-off, per property, quote only
New since our review. The figure varies with the PMS connection type and whether implementation is remote or on site, and it is not published in any form.
WhatsApp usage Charged on top
One WhatsApp inbox is included; additional inboxes cost extra. Unlimited team members with no per-agent fee and no AI usage fee, which is the part chatlyn does still state plainly.

chatlyn withdrew its published pricing during 2026. What our review recorded, flat tiers from around €61 a month for Light up to €311 for Advanced, is no longer on the site, and a per-property setup fee has appeared that we never had to account for. The company defends the change on its own pricing page: it says the honest answer depends on your rooms, your PMS and how implementation runs, and it would rather quote against your actual setup than publish a number most properties would have to correct. That is a better argument than most vendors bother making. It still means you cannot compare chatlyn against a rival without handing over your details first.

Prices as last verified during each review. Hotel software pricing moves, and per-room rates behave very differently at 20 rooms and at 200, so run the arithmetic at your own room count. Full detail on Akia pricing and chatlyn pricing.

Common questions

Which is better, Akia or chatlyn?

On our ratings chatlyn scores 7/10 against Akia at 5/10. But the better tool is the one that fits your property, so read both reviews before you decide.

How much do Akia and chatlyn cost?

Akia: Quote only since 2026. Basic, Pro and Max tiers listed without prices; the former $5/room/month is no longer published

chatlyn: Quote only since 2026. Was flat tiers ~€61-311/month; now a per-room quote plus a per-property setup fee, WhatsApp usage on top

Read the full reviews