chatlyn vs Duve
Factual side-by-side, not editorial. Both tools have been tested at a working European hotel. For opinions, read the individual reviews linked below.
The short version
Both land on 7/10 overall, so the choice comes down to fit rather than our scores.
chatlyn is built for european hotels wanting privacy-first omnichannel messaging. Duve is built for larger hotels with dedicated tech staff wanting a full guest platform.
| chatlyn | Duve | |
|---|---|---|
| Our rating | 7/10 | 7/10 |
| Pricing | Flat tiers from ~€61/month (Light) to €311 (Advanced), plus WhatsApp message costs | From about $6/room/month |
| Best for | European hotels wanting privacy-first omnichannel messaging | Larger hotels with dedicated tech staff wanting a full guest platform |
| HQ | Austria (Vienna) | Israel (Tel Aviv) |
| Founded | 2022 | 2016 |
| Reviewed by | anna | elena |
Common questions
Which is better, chatlyn or Duve?
Both score 7/10 on our ratings, so the right pick depends on what you are optimising for. Read both reviews.
How much do chatlyn and Duve cost?
chatlyn: Flat tiers from ~€61/month (Light) to €311 (Advanced), plus WhatsApp message costs
Duve: From about $6/room/month
Read the full reviews
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chatlyn
chatlyn is Austrian, EU-hosted, and does omnichannel messaging with a privacy posture that holds up under scrutiny. The product is young, and it shows in places. But the foundations are right.
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Duve
A second season with Duve and the rating goes up. WhatsApp changed everything for how we talk to guests, and Katerina can now train new hires on it herself. Still not simple, but no longer unmanageable.