chatlyn vs LIKE MAGIC
Factual side-by-side, not editorial. Both tools have been tested at a working European hotel. For opinions, read the individual reviews linked below.
The short version
Both land on 7/10 overall, so the choice comes down to fit rather than our scores.
chatlyn is built for european hotels wanting privacy-first omnichannel messaging. LIKE MAGIC is built for design-conscious hotels wanting a modern guest journey.
| chatlyn | LIKE MAGIC | |
|---|---|---|
| Our rating | 7/10 | 7/10 |
| Pricing | Quote only since 2026. Was flat tiers ~€61-311/month; now a per-room quote plus a per-property setup fee, WhatsApp usage on top | Now published: Core from €350/month, Platform from €400/month, 10% off annual; add-on prices still withheld |
| Best for | European hotels wanting privacy-first omnichannel messaging | Design-conscious hotels wanting a modern guest journey |
| HQ | Austria (Vienna) | Switzerland (Zurich) |
| Founded | 2022 | 2021 |
| Reviewed by | anna | elena |
What each one costs
chatlyn pricing
- Per-room platform fee Quote only
- Calculated per room across every property in the agreement, with the per-room rate falling as the portfolio grows. You reach it through a calculator that wants your room count and PMS, or by ringing Vienna. Until 2026 this was a published flat tier grid.
- Setup fee One-off, per property, quote only
- New since our review. The figure varies with the PMS connection type and whether implementation is remote or on site, and it is not published in any form.
- WhatsApp usage Charged on top
- One WhatsApp inbox is included; additional inboxes cost extra. Unlimited team members with no per-agent fee and no AI usage fee, which is the part chatlyn does still state plainly.
chatlyn withdrew its published pricing during 2026. What our review recorded, flat tiers from around €61 a month for Light up to €311 for Advanced, is no longer on the site, and a per-property setup fee has appeared that we never had to account for. The company defends the change on its own pricing page: it says the honest answer depends on your rooms, your PMS and how implementation runs, and it would rather quote against your actual setup than publish a number most properties would have to correct. That is a better argument than most vendors bother making. It still means you cannot compare chatlyn against a rival without handing over your details first.
LIKE MAGIC pricing
- Core From €350/month
- Stated as both the starting price and the monthly minimum. Covers the guest journey: digital, branded, and in likemagic's own framing frictionless.
- Platform From €400/month
- Starting price and monthly minimum again. Adds the operations side, task management and housekeeping monitoring.
- Annual billing 10% discount
- Applied to the per-room pricing and to the monthly minimums alike, which is stated rather than implied.
- Add-ons Price not stated
- Booking engine, digital keys, wallet keys and kiosk are all available on either tier, and none of them carries a published figure. This is the gap left in an otherwise open price list.
likemagic published its pricing during 2026, having hidden it behind a demo call when we reviewed it. That is the single clearest improvement we have recorded in this category, and it answers the loudest complaint in Elena's review directly. Two tiers, both with stated monthly minimums, and an annual discount that is spelled out rather than dangled. The add-on prices are still missing, so a property that needs digital keys or a kiosk is back to asking. But you can now budget for likemagic before you speak to anybody, and a year ago you could not.
Prices as last verified during each review. Hotel software pricing moves, and per-room rates behave very differently at 20 rooms and at 200, so run the arithmetic at your own room count. Full detail on chatlyn pricing and LIKE MAGIC pricing.
Common questions
Which is better, chatlyn or LIKE MAGIC?
Both score 7/10 on our ratings, so the right pick depends on what you are optimising for. Read both reviews.
How much do chatlyn and LIKE MAGIC cost?
chatlyn: Quote only since 2026. Was flat tiers ~€61-311/month; now a per-room quote plus a per-property setup fee, WhatsApp usage on top
LIKE MAGIC: Now published: Core from €350/month, Platform from €400/month, 10% off annual; add-on prices still withheld
Read the full reviews
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chatlyn
chatlyn is Austrian, EU-hosted, and does omnichannel messaging with a privacy posture that holds up under scrutiny. The product is young, and it shows in places. But the foundations are right.
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LIKE MAGIC
After Duve made me say 'oh no' out loud, I went looking for something my seasonal staff could learn before the first guest arrived. LIKE MAGIC came close. Not all the way, but close.