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Duve vs SuitePad

Factual side-by-side, not editorial. Both tools have been tested at a working European hotel. For opinions, read the individual reviews linked below.

The short version

On our hands-on ratings, Duve takes it overall, 7/10 against 6/10.

Duve is built for larger hotels with dedicated tech staff wanting a full guest platform. SuitePad is built for service-rich, longer-stay properties (resort, spa, luxury, boutique) where guests spend real time in the room.

Duve SuitePad
Our rating 7/10 6/10
Pricing Published package minimums: Basic from $120/month, Pro $150, Premium $200, Enterprise custom Quote-only. Subscription from around $450/month, or a performance-based model with no upfront hardware cost and an agreed annual ceiling.
Best for Larger hotels with dedicated tech staff wanting a full guest platform Service-rich, longer-stay properties (resort, spa, luxury, boutique) where guests spend real time in the room
HQ Israel (Tel Aviv) Germany (Berlin)
Founded 2016 2012
Reviewed by elena sophie

What each one costs

Duve pricing

Basic From $120/month
Stated as a minimum package rather than a per-room rate. Online check-in, branded guest app, check-out coordination, analytics and support.
Pro From $150/month
Adds the communication suite: unified inbox, SMS, WhatsApp messaging, automations and workflows. Carries the 0% commission claim on in-house upsells.
Premium From $200/month
Adds upsells and ecommerce: room upgrades, custom upsells and payment processing integration.
Enterprise Custom
Everything above plus advanced customisation and a dedicated account manager. Contact required.

Duve now presents four package minimums where our review recorded a single per-room figure of about $6 per room per month. For most properties the new shape is more useful, because $120 a month is something you can put in a budget where about $6 per room left you guessing at the floor. Read it against the warning in Elena's review though: several hoteliers reported charges they had not expected, and a published minimum is not a published total. Every one of these tiers is stated as a starting point.

SuitePad pricing

Subscription From around $450/month
A fixed monthly fee that bundles the tablets (bought outright or leased into the fee), the software, installation by their team, training and support. There is no published per-room figure, so the real number for your property only appears after a sales call.
Performance-based No upfront cost
SuitePad owns and maintains the hardware, charges nothing upfront, and takes a share of the revenue the tablets generate, with an annual cost ceiling agreed in advance. It is the model I used for my nine-week pilot, and it shifts the hardware risk off the hotel.

Both models are quote-only. Even after the sales call I could not get a clean per-room figure, a revenue-share percentage, or a contract length for my 80-room hotel. Work out your average in-room time before you commit, because that, not the sticker price, decides whether the tablets earn back their cost. For a resort with week-long stays the maths is easy; for a short-stay city hotel like mine it is thin.

Prices as last verified during each review. Hotel software pricing moves, and per-room rates behave very differently at 20 rooms and at 200, so run the arithmetic at your own room count. Full detail on Duve pricing and SuitePad pricing.

Common questions

Which is better, Duve or SuitePad?

On our ratings Duve scores 7/10 against SuitePad at 6/10. But the better tool is the one that fits your property, so read both reviews before you decide.

How much do Duve and SuitePad cost?

Duve: Published package minimums: Basic from $120/month, Pro $150, Premium $200, Enterprise custom

SuitePad: Quote-only. Subscription from around $450/month, or a performance-based model with no upfront hardware cost and an agreed annual ceiling.

Read the full reviews