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Guestline vs RoomRaccoon

Factual side-by-side, not editorial. Both tools have been tested at a working European hotel. For opinions, read the individual reviews linked below.

The short version

Both land on 7/10 overall, so the choice comes down to fit rather than our scores.

Guestline is built for UK and Irish independents wanting strong distribution and channel management. RoomRaccoon is built for small European independents wanting PMS, channel manager, and revenue management in one system.

Guestline RoomRaccoon
Our rating 7/10 7/10
Pricing Custom pricing, requires sales call From ~€200/month for a 30-room property
Best for UK and Irish independents wanting strong distribution and channel management Small European independents wanting PMS, channel manager, and revenue management in one system
HQ UK (Shrewsbury) Netherlands (Breda)
Founded 1991 2017
Reviewed by james elena

What each one costs

Guestline pricing

Custom quote Sales call required
There is no published pricing and no tier grid. What you pay comes out of a negotiation, which is the whole problem. I know what I pay, and I know roughly what two colleagues pay, and the numbers differ enough that I suspect the figure has more to do with negotiating skill than with property size.

I still don't know what Guestline costs a new customer in 2026, and I've used it for four years. The lack of published pricing was a red flag before the Access Group acquisition and it's more of one now, because new ownership often means new pricing, and opaque pricing makes it easier to raise rates without anyone outside the room noticing. If you're evaluating Guestline, get quotes from at least two other PMS vendors first so you have something to hold it against. Don't negotiate in the dark.

RoomRaccoon pricing

All-in-one subscription From around €200/month at 30 rooms
One system covering the PMS, channel manager, booking engine, dynamic pricing and the upselling module, rather than separate subscriptions for each. That's roughly €2,400 a year for a property my size.

The pricing is clear enough, and it sits sensibly between Noovy at €150 a month for my thirty rooms and Mews at closer to €300. What I'd ask you to read properly is the contract, not the price. A colleague in Crete used it for eight months, decided to switch, and found leaving harder than she expected: back-and-forth emails, an auto-renewal she hadn't noticed, and a charge after she thought she'd cancelled. It took her most of a month to close the account. Another colleague in the Peloponnese was billed for a month he believed the notice period covered. I don't know whether that's typical. My mother would say read every line, and she'd be right. Ask how cancellation works before you sign, not after.

Prices as last verified during each review. Hotel software pricing moves, and per-room rates behave very differently at 20 rooms and at 200, so run the arithmetic at your own room count. Full detail on Guestline pricing and RoomRaccoon pricing.

Common questions

Which is better, Guestline or RoomRaccoon?

Both score 7/10 on our ratings, so the right pick depends on what you are optimising for. Read both reviews.

How much do Guestline and RoomRaccoon cost?

Guestline: Custom pricing, requires sales call

RoomRaccoon: From ~€200/month for a 30-room property

Read the full reviews