HiJiffy vs SuitePad
Factual side-by-side, not editorial. Both tools have been tested at a working European hotel. For opinions, read the individual reviews linked below.
The short version
On our hands-on ratings, HiJiffy takes it overall, 7/10 against 6/10.
HiJiffy is built for mid-to-large European hotels wanting WhatsApp automation. SuitePad is built for service-rich, longer-stay properties (resort, spa, luxury, boutique) where guests spend real time in the room.
| HiJiffy | SuitePad | |
|---|---|---|
| Our rating | 7/10 | 6/10 |
| Pricing | Published tiers from €99/month (Basic), €159 Pro, €319 Premium, Enterprise custom, plus a setup fee of €99-599 per 5 properties | Quote-only. Subscription from around $450/month, or a performance-based model with no upfront hardware cost and an agreed annual ceiling. |
| Best for | Mid-to-large European hotels wanting WhatsApp automation | Service-rich, longer-stay properties (resort, spa, luxury, boutique) where guests spend real time in the room |
| HQ | Portugal (Lisbon) | Germany (Berlin) |
| Founded | 2016 | 2012 |
| Reviewed by | james | sophie |
What each one costs
HiJiffy pricing
- Basic From €99/month, plus €99 setup per 5 properties
- FAQ automation covering 25 topics in 3 languages. The €99 monthly figure is the one our review recorded; the setup fee is not.
- Pro From €159/month, plus €399 setup per 5 properties
- Adds the generative AI chatbot with unlimited topics and 132 languages, and the omnichannel inbox.
- Premium From €319/month, plus €599 setup per 5 properties
- Adds the AI concierge with PMS and CRM integration, and WhatsApp campaigns.
- Enterprise Custom
- Custom campaigns, FAQs, channels and integrations, and HiJiffy branding removed.
HiJiffy publishes more than it did and it costs more to start than we said. The good half: four tiers, three of them with figures, quoted in euros, dollars and sterling, and rates that scale with property count. The half our review missed entirely: a setup fee on every paid tier, €99 on Basic, €399 on Pro and €599 on Premium, charged per five properties. On Premium that is €599 before a single message reaches a guest. James was right that HiJiffy publishes its tiers without a demo call, and that still stands. Our own first-year figure was too low.
SuitePad pricing
- Subscription From around $450/month
- A fixed monthly fee that bundles the tablets (bought outright or leased into the fee), the software, installation by their team, training and support. There is no published per-room figure, so the real number for your property only appears after a sales call.
- Performance-based No upfront cost
- SuitePad owns and maintains the hardware, charges nothing upfront, and takes a share of the revenue the tablets generate, with an annual cost ceiling agreed in advance. It is the model I used for my nine-week pilot, and it shifts the hardware risk off the hotel.
Both models are quote-only. Even after the sales call I could not get a clean per-room figure, a revenue-share percentage, or a contract length for my 80-room hotel. Work out your average in-room time before you commit, because that, not the sticker price, decides whether the tablets earn back their cost. For a resort with week-long stays the maths is easy; for a short-stay city hotel like mine it is thin.
Prices as last verified during each review. Hotel software pricing moves, and per-room rates behave very differently at 20 rooms and at 200, so run the arithmetic at your own room count. Full detail on HiJiffy pricing and SuitePad pricing.
Common questions
Which is better, HiJiffy or SuitePad?
On our ratings HiJiffy scores 7/10 against SuitePad at 6/10. But the better tool is the one that fits your property, so read both reviews before you decide.
How much do HiJiffy and SuitePad cost?
HiJiffy: Published tiers from €99/month (Basic), €159 Pro, €319 Premium, Enterprise custom, plus a setup fee of €99-599 per 5 properties
SuitePad: Quote-only. Subscription from around $450/month, or a performance-based model with no upfront hardware cost and an agreed annual ceiling.
Read the full reviews
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HiJiffy
I didn't think my smallest property, a 45-room boutique in the Cotswolds, was the right place to trial an AI chatbot on WhatsApp. Three months later, my front desk staff disagree with me less often than they used to, which is how I know it's working.
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SuitePad
SuitePad makes the best in-room tablets on the market, and I still could not get a straight price out of them. I ran the tablets on one floor of my 80-room Amsterdam hotel for nine weeks. Here is what they earned, and why your guest profile decides everything.