Property management system
PMS
The central software a hotel uses to manage reservations, room inventory, guest profiles, rates, and billing.
A property management system is the operational core of a hotel. It holds the reservation calendar, the room inventory, guest profiles, rate plans, payment tokens, and the daily flow of arrivals, departures, and housekeeping status. Modern hotels run cloud-native PMS platforms that connect to channel managers, payment processors, point-of-sale systems, and a long tail of third-party tools. Examples we've reviewed include Mews, Cloudbeds, Apaleo, RoomRaccoon, Clock PMS, Noovy, Amenitiz, and Guestline.
Reviews where this matters
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Mews
Mews processes over $10 billion in payments for its hotels. I wanted to know what that means for where your guest data ends up.
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Cloudbeds
Cloudbeds has raised $253 million and SoftBank is involved. I wanted to know what that buys an 80-room city hotel that could use the money elsewhere.
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Apaleo
A PMS with a public API, a developer sandbox, and no proprietary UI requirement. I opened the docs before the marketing page. For once, I wasn't disappointed.
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RoomRaccoon
I gave Nikos the login on his second day. By lunch he was making reservations. That's the test, and RoomRaccoon passed it.
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Clock PMS+
Every subscription is a vote. Clock has been building hotel software since 1994 without taking venture capital. In a market where your PMS vendor might get acquired next quarter, that counts for something.
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Noovy
A PMS that costs less per room than a coffee. I wanted to know what you give up for that price, and whether my staff would notice.
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Amenitiz
A PMS that publishes its pricing, charges no commission, and starts at €42/month. I checked the maths. Then I checked whether you actually get a PMS for that.
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Guestline
Guestline has been the default PMS for British independents for years. Then the Access Group bought it. I wanted to know whether the product survived the acquisition.
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